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Always make sure when you fold up your tent after camping, that it is dry to prevent mould that can damage the fabric and may effect longevity. Once your tents is clean and dry, stow it in the supplied bag in a clean, dry, cool place.

• – Before deflating your tent make sure the groundsheet is clear of any foreign objects, this can prevent any damage to the tubes. It is recommended to wash your tent with fresh water and let it dry, after it’s been used at the beach, especially the zippers.
• – When storing your tent, do not place heavy objects on the bag containing the tent.

Inflation & Safety Guidelines

• Do not inflate Wescape tents above 2.5 PSI (0.17 bar).
  Important: Direct sunlight can increase internal air pressure. Always monitor pressure during use.

• Use the inflation valve exclusively for inflating the tent and the dump valves exclusively for deflating.
  Before inflation, ensure all dump valves are securely closed.
  For deflation, open all dump valves to allow air to release fully.

• Once inflated, ensure the bottom corners of the air tubes are fully extended and correctly positioned into the corners of the tent cover.

• Avoid sharp objects.
  Sharp items may damage the inflatable structure. Before inflating or deflating the tent, ensure there are no sharp objects on or beneath the groundsheet.

What should I do if my product arrives defective?

If your product arrives with a manufacturing defect, please contact us within 7 days of delivery.
Email us at douw@thewescape.com with your order number, a brief description of the issue, and clear photos or videos showing the defect. Our team will assess the claim and advise on the next steps.

Can I cancel my order after placing it?

Yes, you may request to cancel your order, but once production has started, cancellation may incur costs. The ability to cancel and any associated fees depend on the stage of production and our agreement. Please contact us promptly, and we’ll assess any costs before confirming your cancellation.